week: 9am - 5pm
Sat: 9am - 1pm
ONLINE ORDER PROCEDURE
After an order has been placed and you have been issued an order number, we will contact you via email to inform you that we have received your order and will then inform you of the current status of your order process as well as the next step that is to follow. Please note that you should be informed about your order within 12 hours and if not please contact us telephonically so that we can follow up and ensure that there are no technical errors.
The order and delivery process step by step:
DELIVERY COSTS AND EXPECTED DELIVERY TIME
Most orders are delivered within 72 hours of payment having been cleared. If you have made payment, and have not recieved your order within 72 hours of payment clearance, please contact us telephonically so that we can follow up. Costs of delivery depend on both volumetric and actual weight. Our automatic shop calculator will inform you as to the total cost of shipping per a purchase item as well as the total shipping cost of your purchase. You are more than welcome to arrange your own courier should you wish to do so. Alternatively, stop by and visit us. Collection is also an option!
We ship door to door. Please provide us with the correct physical address for delivery. Do not use a postal address. Someone needs to be available at the given address to receive the goods. Repeat visits for delivery may be charged for. PLEASE NOTE THAT WE USE VARIOUS COURIER COMPANIES AND THEY CANNOT GIVE EXACT TIME OF DELIVERY DUE TO THE NATURE OF THEIR BUSSINESS. A contact number is important. Please ensure that all delivery and contact information given is correct so that the process of delivery is not delayed.
Sometimes suppliers run short of stock due to import conditions. Our system does indicate what is and what is not currently available. In such cases, turnaround time depends on the import conditions. Please do contact us should you wish to know the status of such an item.
You are most welcome to visit us and pick your order up from our shop Unit 1 Marina Park 27 Silverstone Road Killarney Gardens Cape Town. Please choose a collection option as shipping method when you place your order.
We stock an array of pet products catering for cats, dogs, small animals and birds. We sincerely hope that you find our online shop exciting as we offer an increasingly wide range of products.
Please note that we don’t stock products for fish and reptiles as of yet but it’s on the cards. if there is anything that you cannot find in store, please send us a request and we’ll do our best to source the product for you. We’ll continue updating the site with new products and information on the products so please check in from time to time. The online shop will also indicate stock levels and availability.
About the delivery rates: Our automatic shop calculator will inform you as to the total cost of shipping per purchase. You are more than welcome to arrange your own courier should you wish to do so. Alternatively, stop by and visit us. Collection is also an option!
About paying online: our sophisticated online set up offers the “Pay Fast” facility, making it possible to pay with either credit or debit card. Pay Fast uses extended validation SSL with 256-bit encryption of which only two out of the four major banks of South Africa use. It is rated as the highest level of encryption currently available. Please visit their website for more information: https://www.payfast.co.za/b/std/security
We sincerely hope you enjoy shopping online with us!