week: 9am - 5pm
Sat: 9am - 1pm
This is a very sensitive facet of South African Airways Cargo, and specialised care and precautions are taken to ensure that all animals big and small travel safely and comfortably.
Most pets are granted access on domestic and international flights as cargo to be transported in the cargo compartment. However the following countries do not allow domestic pets to be loaded in the cabin or to be carried as excess baggage: Hong Kong, United Kingdom, Zambia, Mozambique, Brazil, Namibia, Australia and Angola.
As a precautionary measure it is best to consult with the local embassy or consulate for more specific animal transport regulations in their countries. Certain restrictions will apply when travelling with domestic pets:
All animals bound for South Africa on an international flight must be carried as manifested cargo in the cargo compartment, as stipulated in terms of the existing legislation. A further restriction imposed by South African Airways on its flights within South Africa is that animals (including domestic pets) must be loaded in the cargo compartment of the aircraft.
The container must be large enough to permit the animal to stand in a natural position, turn and lie down. Containers must be nose and paw-proof, that is, all ventilation holes shall be of a size that makes it impossible for the animal to protrude its nose or paw. Containers for carriage by air will only be accepted for transport if animals are in suitable clean containers, which are leak-proof and escape-proof. It is mandatory to attach at least one IATA “Live Animals” label or tag, properly completed, to each container housing a live animal. In addition, “This Way Up” labels must be placed on all four sides of the container in the upright position. These labels are available free of charge if the animals are transported by South African Airways Cargo.
All restrictions and requirements of the IATA Live Animals Regulations must be complied with as a minimum standard for safe transport of live animals.
Customers are advised to contact the airline timeously for advice or further information.